01Direct HOWL carriage
An accepted booking must state when HOWL is the motor carrier, identify the correct HOWL legal entity and provide the applicable shipment terms. Do not infer direct carriage solely from website branding, a quote request or an email address.
02Brokerage-arranged services
When HOWL cannot directly supply an equipment type or service, the enquiry may be referred to a separately identified brokerage. Obtain the customer’s agreement to that arrangement and identify the brokerage entity, its role and applicable agreement before booking. Any required broker authority must be current; HOWL is not represented here as holding broker authority.
03Separate documentation
The actual carrier, arranging broker, payment recipient and liability provisions must be clear in the accepted documents. Each participant’s obligations are determined by the accepted agreement, actual conduct and applicable law. A referral does not change the contracting party or transfer obligations without the necessary agreement.
04Changes after acceptance
A carrier booking must not be silently converted into a brokerage transaction. Document any proposed change, obtain required consents and confirm the replacement carrier and terms. Do not engage in unauthorized rebrokering, identity substitution or transfer of custody.
05Service availability
The services catalogue describes types of freight enquiries we welcome. Availability depends on route, authority, equipment, qualified operators, commercial acceptance and the required written agreements. Listed equipment is not a claim of HOWL fleet ownership.