Know who is involved.
Match the carrier, driver and equipment to the accepted shipment instructions. Escalate unexplained differences before releasing cargo.
PLAN WITH CLARITY
Better information.
Better preparation.
A practical starting point for equipment enquiries, cross-border movements, safety awareness and shipment questions.
01 / EQUIPMENT & SERVICE GUIDE
The right details.
A better starting point.
| Freight requirement | What to share with dispatch |
|---|---|
| Dry van / truckload / LTL | Packed dimensions, pallet count, total weight, commodity, stackability and dock access. |
| Refrigerated | Required temperature range and unit, setpoint, operating mode, loading condition and monitoring instructions. |
| Flatbed / open deck | Dimensions, weight, loading method, securing points, protection and tarping requirements. |
| Heavy haul / oversized | Verified loaded dimensions, axle weights where available, equipment drawings, route and site restrictions. |
| Drayage / containers | Container number, size, weight, terminal, availability, appointment, chassis and return requirements. |
| Specialist cargo | Commodity classification, packaging, handling, value and applicable documentation for specialist review. |
Equipment suitability, loading responsibility and any permits or specialist conditions are reviewed before acceptance.
Explore the full service catalogue ↗02 / CROSS-BORDER SHIPPING
Prepare the movement.
Prepare the information.
A cross-border enquiry should identify the shipper, consignee, commodity, origin, destination, commercial document references and customs contact. Confirm clearance instructions and any additional requirements for the goods before dispatch.
The responsible importer, exporter, broker and carrier should confirm their respective tasks. Creating a BOL does not create a customs declaration or authorize release.
03 / SAFETY & FRAUD AWARENESS
Verify important changes.
Confirm a new instruction.
Verify changes to destinations, contacts or payment instructions through a previously established contact channel.
Keep the details together.
Retain relevant booking documents, delivery records and correspondence. Share sensitive information only through an agreed suitable process.
For an incident involving immediate danger, use the appropriate emergency channel first. The website’s reporting tools prepare documents; they do not dispatch emergency assistance.
Prepare an incident report ↗04 / FREQUENTLY ASKED QUESTIONS
Before the next mile.
What information is needed for a quote?
Share origin and destination, ready date, delivery requirements, commodity, dimensions, weight and equipment needs. Include access restrictions or specialist handling requirements.
Does an enquiry confirm a booking?
No. A booking requires acceptance and agreed shipment details. A quote form, generated BOL or draft email does not reserve capacity.
Does HOWL own every type of equipment listed?
The catalogue describes service enquiries we welcome. Equipment and the performing carrier are confirmed for each accepted shipment. Separately arranged services require a clearly identified agreement.
Can I track a live shipment here?
The current design preview has a labelled example and a dispatch-update request. Live tracking will require an operational system connection.
Can the BOL tool prepare a blind shipment copy?
Yes. Select Blind customer copy. The exported copy replaces the original shipper identity fields. Review free text and retain the accurate original carrier and customs records separately.
Is freight density the same as freight class?
No. Density is one input. Commodity characteristics, packaging and the applicable classification must also be checked. The calculator does not assign an NMFC item or freight class.
How do I submit a claim or incident report?
Use the relevant preparation form, review and download the report, then send it to the appropriate recipient using the required procedure. The website does not submit it or confirm receipt.
Can HOWL support a government requirement?
Send an unclassified requirement summary for review. Scope, available capacity, registrations, authority and procurement eligibility must be confirmed for the specific opportunity.
Can you provide U.S. domestic transportation?
U.S. domestic carriage remains a future expansion goal, subject to the required authority and operational readiness. Ask dispatch to confirm the current options for your specific lane.